Shipping policy

SHIPPING POLICY

1. How much will I pay for my order?

We currently deliver within South Africa.

• Free delivery on all orders over R650
• R80 delivery charge on orders under R650
• Free collection on all approved returns

2. When will my order arrive?

Where possible, we dispatch orders on the same working day they're placed; otherwise, the next working day. From there, delivery usually takes anywhere from next-day to 3–7 business days, depending on your location and when your order went out.

3. My order hasn't arrived — what now?

Start with the shipping confirmation email we send once your order is dispatched — it includes a tracking link so you can follow your parcel's progress. If that doesn't clear things up, our courier partner can usually help directly. Still stuck? Email us at hello@nailtherapy.co.za, let us know what you've already tried, and we'll take it from there.

4. My parcel seems to have gone missing in transit

This doesn't happen often, but we're here to help if it does. Email hello@nailtherapy.co.za and we'll open a search with the courier. We'll work to locate or recover your parcel for up to 10 working days from when you let us know. If we haven't resolved things within 30 days, we'll either resend your order or refund you — whichever you'd prefer.

5. I received the wrong item

We aim to get every order right, but every now and then something slips through. If that happens, don't worry — we'll replace the item for you at no extra cost