Refund policy
REFUND POLICY
Last updated: 13 September 2026
We want you to love your Nail Therapy order. If something isn't right, here's how returns and refunds work.
Change of Mind
Because our products are cosmetic items applied directly to the skin, we're unable to accept returns or offer refunds for change of mind once a product has been opened or its packaging seal broken, for hygiene reasons. This is standard practice for cosmetic and beauty products.
If your item is unopened, unused, and in its original packaging, you may request a return within 7 days of delivery. Please contact us before sending anything back.
Damaged, Faulty, or Incorrect Items
If your order arrives damaged, faulty, or you received the wrong item, please contact us within 7 days of delivery at hello@nailtherapy.co.za or WhatsApp +27 71 683 6206, with:
- Your order number
- - Photos of the item and any damage/fault
- - A brief description of the issue
We'll arrange a replacement, exchange, or refund at no additional cost to you, in line with your rights under the Consumer Protection Act, 2008.
How Refunds Are Processed
Approved refunds will be processed back to your original payment method via PayFast within 5-7 business days of us receiving and inspecting the returned item (where applicable). You'll receive an email confirmation once your refund has been processed.
What's Not Covered
- Products that have been used, opened, or had their hygiene seal broken (unless faulty or damaged on arrival)
- - Items returned without prior contact/authorisation
- - Change of mind after 7 days
Shade Selection
Please choose your shade carefully. Screen displays can vary slightly from the true colour of the product. If you're unsure, feel free to message us on WhatsApp before ordering.
How to Start a Return
Contact us at hello@nailtherapy.co.za or WhatsApp +27 72 501 2239 with your order number and reason for return. We'll guide you through the next steps.