Refund policy

RETURNS & REFUNDS

Our 30-Day Promise

We want you to feel completely at ease with your Nail Therapy order. If something isn't right, you have 30 days from the day your order arrives to request a return.

Eligibility

To qualify for a return, your item needs to be unused and unopened, in its original packaging, exactly as it arrived. We'll also need your receipt or proof of purchase. Because our wraps are a personal care product designed for single use, we're only able to accept returns on items that haven't been opened or applied — this is about hygiene, not red tape.

Starting a Return

Reach out to us at [hello@nailtherapy.co.za] before sending anything back. We'll walk you through the next steps, including a return shipping label and where to send your package. Please don't post anything back to us before we've confirmed your return — we won't be able to accept parcels that arrive without one.

Questions along the way? That same email is the place to ask.

Damages & Issues

Take a moment to check your order as soon as it arrives. If anything's defective, damaged, or not what you ordered, let us know right away so we can look into it and make it right.

What We Can't Take Back

A few categories fall outside our return policy: perishable or personal care items once opened (including our gel wraps, once applied or unsealed), custom or personalized orders, and anything on sale or purchased with a gift card. If you're unsure whether your item qualifies, just ask — we're happy to talk it through.

Exchanges

Rather than a direct swap, the simplest route is to return your original item first. Once that return is confirmed, go ahead and place a new order for whatever you'd like instead — that way you're never waiting on us to sort out logistics before you can get your hands on something new.

Refunds

Once your return reaches us, we'll take a look and let you know whether it's been approved. If it has, your refund will be issued to your original payment method within 10 business days — though your bank or card provider may take a little longer to reflect it on their end.

Haven't seen your refund after 15 business days from our approval? Email us at [hello@nailtherapy.co.za] and we'll chase it down.